July 31, 2019. There is no control element for a container so you have to do it a bit differently. If you click a merchant link and buy a product or service on their website, we may be paid a fee by the merchant. Well, not entirely One small amount of indomitable variables still holds out against the Service Portal! 8 hours ago Hi ALL, I have a variable with Date Type and I want the variable to auto populate current date.I used onChange client script with below script but no date populated. Click on submit button. Click "Submit". Skip to page content. I dont want a continuous long line of text I want it to show in a list or perhaps bold some text, if anyone can help, that would be great. Youre correct that they dont support HTML anymore. I must have missed a step here. (The rest of this example assumes a set named Example Pinned Variables, with a default "Internal Name" of example_pinned_variables .) It enables ServiceNow users to deploy virtual machines and perform basic day 2 operations on their CMDB assets. }. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. I created a UI Poicy to do so sucessfully on the Requested Item. The IO:******************************** token could be found by examining the DOM or could be deduced knowing that it is in fact the sys_id of the variable to be styled prepended by the suffix IO:. I dont want to declare a set of parallel variables. I hope this helped . Does anyone know how to format the help text box? It seems that unfortunately, Switching help text open or closed instead of a toggle script(s) do not work in Helsinki. Under the "Variables" tab click "New". Special characters like underscores (_) are removed. The help text boxes can be formatted with straight html. //Hide the original variable Give that a try and let me know how it goes, Is there a way to add the tooltip and not the Help Text for variables like Single Line Text, Reference. It would be a great help Yes, you would implement this as a catalog client script. Bad Practice: Re-creating the same variables for different Catalog Items, Good Practice:Create one Variable Set and share it among multiple Catalog Items, In all web applications, client-side validation can technically be bypassed in some way or another. Navigate to Service Catalog > Catalog Definitions > Maintain Items. But I need to make the check box text (question) bold colored. If everything goes according to plan, you now have access to the following modules: servicenow.itsm.incident for managing incident tickets. The user can now edit the field and set a new malicious value. Users configure their requests by answering a series of questions. You can be more limiting with your access controls of course. Good Practice: The backend retrieves the discount value by itself via a backend process (Flow) and does not blindly trust the client-side validated data. You should just have to supply the variable LABEL to automatically re-size the variable height on a regular item or task form. Create your variable: Right click on the caller field and click on the Dictionary. Here at client site and we were searching this for so many days. ServiceNow removed this capability several years ago. Do you create this as a UI Script? Is there any property or script i can use.. Theres nothing Im aware of to do that globally. You can also provide help text for any service catalog variable. ServiceNow has enabled a property that helps prevent cross-site scripting attacks that prevents html for these elements. Hi Mark , Catalog item or Variable set; Tick the check box the client script should apply. My suggestion: for most purposes, just use this OOB topic. Applying styles to service catalog variables is possible however through the use of catalog client scripts. var lastName = gr.variables[last_name] ; var fullName = lastName.getGlideObject().getValue() + + firstName.getGlideObject().getValue() ; Conyx's Partner Program is specifically designed to transform and enhance your IT operations. As a partner, you can leverage our expertise and experience to architect, design, manage ITSM applications to match your business and your clients needs. Use the Data panel to see the variables and variable data types for a flow. Ive updated the descriptions above to indicate this. You can try something like this but it might cause other problems with field decorations, etc. Some variable types accept variable attributes. I saw your workaround for the toggle method, is there a workaround for the other method? The customized portals where customers can request . But, if the user toggles the Help, I can not tell what state the Help is in. It is showing this field only when the document is attached via "Add Attachment" button available OOB . Yes, it works with list collectors. The display of third-party trademarks and trade names on this site does not necessarily indicate any affiliation or endorsement of daily-catalog.com. 2022 by ServiceNow Elite. Typing va suggests vaInputs, var, and vaVars. Add variables to action inputs: From the Data panel With Data Pill Picker buttons Even though Im probably one of the last people to figure this out, Ill post it here so at least I can find the solution again when I need it! Several types of service catalog variables are provided. Parameters: Return Example var catalogClientScript = new sn_sc.CatalogClientScript (); catalogClientScript.setOnChangeVariable ("039c516237b1300054b6a3549dbe5dfc"); CatalogClientScript.setVariableSet (String sys_id) On the catalog item screen you should be able to do the following (which worked in my quick test). This works for standard text fields. Bad Practice:Create the same type of variable multiple times on one Catalog Item, Good Practice:Use a Multi-Row Variable Set and Use a Multi-Row Variable Set and leverage the for each functionality in Flow Designer. Hey Mark, Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Well done. Heres an example for a multiple choice variable named multichoice. Show/Hide Service Catalog Variable Help Text. Hopfully someone else will be able to use this as well. I'm working on a catalog item that has a variable referencing the alm_hardware table that uses a qualifier to filter out only assets based on the cost center chosen (another variable): After that I have another variable (read-only) that, based . What would be the code for it? Keep it up. See the following sections for more details on each variable type. We are trying to put a style on a yes/no drop down variable and it isnt working. ServiceNow newb here. Display some text on the form, just have to add the text to the instructions part of the variable. A Service Catalog is a consumer-like user interface (UI) for requesting services or products. You may want to automatically expand the help text for a particular variable so that it is more obvious to the user what they need to do. I tried below onChange scrip. Looks like the Helsinki workaround I posted before is also applicable for Geneva instances. Ive tried this solution on a select box variable type and on a date/time variable type and reduced the field size. The information provided is very helpful. New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/, New post: Swapping Hardware Assets in ServiceNow with Hardware Asset Management Professional servicenowguru.com/uncategorized/, @tdeniston @crossfuze @tdeniston thank you for letting us know! In this example, I reworked the Variable SSN Widget mentioned earlier to make a phone number widget. Here are a couple of other examples, Wow.. g_form.getControl(checkbox).parentNode.style.color = red; //Set the text color of a checkbox option. This was just what I was looking for, thanks for sharing. We are upgrading to Geneva and are running into an issue where the question_text, of a catalog item, will resize incorrectly on a full screen but will work just fine in a smaller screen. Once I got the name correct, everything worked as it should. I dont have any other Helsinki workaround at the moment unfortunately. CatalogItemVariableSet | ServiceNow Developers CatalogItemVariableSet CatalogItemVariableSet API enables you to create and modify service catalog item variable sets using scripts. UI pages and UI macros are probably the highest-risk areas when it comes to potential upgrade problems. Have you made any updates to this script for Geneva? You can also view the icons within. Unfortunately, theres no easy way to get the control of a variable field on a standard form. Thanks for letting me know. I want to call a function from Styles. That works perfectly. I've updated the article. Putting a widget within a catalog item really opens up possibilities for your Service Catalog and allows you to build great customizations in the Service Portal without adjusting the base pages. Employee Center Heres how you can toggle the display of the help text for variables in your service catalog. Any suggestions. }. Have requirement to change the font of catalog variable and color globally .. Imagine we have a simple Catalog Item with two Variables: Short Description [Single Line Text] Description [HTML] We open the form in the Service Portal and fill it with some random data: We submit and check the Requested Item that the system generates. color: black; The client would like the user to be able to select an Incident Category as well as an Incident . }. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. textarea.style.height = (textarea.scrollHeight) + px; The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. 2019 Daily-catalog.com. Theres no built-in way to do this. You might check the browser console log to make sure you dont have other client-side errors breaking the rest of your scripts. One variable is text type variable and the other one is reference type variable. ServiceNow Service Catalog is an application which is to used to create service catalogs that provide your customers with self-service options. Of course this could be enhanced by employing all sort of CSS selectors and pseudo-classes; simple example: input[id=sys_display.IO:********************************]:hover { The control element is actually hidden for all reference fields so using the script above on a reference field will set a style, but that style will be set on an element youll never see. Copyright 2023 Ruben Ferrero | Powered by Astra WordPress Theme, "has-inline-color has-ast-global-color-8-color", "background-color: inherit; color: var(--wp--preset--color--ast-global-color-0) ;", "has-inline-color has-ast-global-color-0-color", KB0820434: HTML type variables are not shown in Ticket Fields widget in Service Portal, Agent Workspace: HTML Comments and Work notes, Visual task board: filter unassigned tasks, Translating text to a specific language: getMessageLang, Multilingual email notifications: Pre-populate translations. The customized portals where customers can request catalog items such as service and product offerings. Here are the working scripts for Geneva and beyond. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Your patients and explaination are both greatly appreciated. Please guide me, how to do this? //Resize the Special Order Comments field Often, individual variables are relevant to more than one Catalog Item. Whats about textarea fields and the appropriate label. Hi Mark, I tried formatting the Help Text field using html and it didnt work Im just trying to put in line breaks and or \n didnt work. It looks like label fields have a different ID format than other variables do. You may have noticed as you have worked with checkbox variables in the service catalog that these methods don't apply. Unfortunately, this variable type behaves differently. So you can do html, but you open a huge security hole if you turn off the property. As long as you do those two things the values entered in on the first page of the order guide will copy to the catalog items! If youre an early Geneva adopter it looks like ServiceNow has a bug where theyve broken toggleHelp because theyre not targeting the right element ID within their function. 8 hours ago There are catalog variable items on which UI policy is applied where they get visible based on the Category field. I need to show an image tooltip onmouseover on a variable of my record producer. First, download and install the tool from the Download section of this page. Is there a reason why it wouldnt work? The way that these variables works has always bothered me. Is there a way to do this in a catalog script to cycle through all the variables and display the helptext if show_help == true? How do you call it in the catalog client script? However, they are visible on other categories ServiceNow User Groups. CatalogClientScript.setOnChangeVariable (String sys_id) Runs the catalog client script when a variable value is updated. Service Catalog is available with the Now Platform . You can insert line breaks, lists, etc. This is for all the ServiceNow Admins and Developers who want to learn Service Catalog Development and Implementation. 2. Therefore, the general rule should be: Use Client-side validation for UI/UX design features only and use server-side validations on all integral components of security and data handling. I was using your code (not the toggle method) to auto expand help text in Fuji using a Catalog UI Policy. Youll have to get the sys_id of the container start variable and use that directly like this. Please suggest how to show attachment on target record using this variable type . Great article as normal, any thoughts on how this really useful functionality on sc variables could be migrated to normal form fields? All Rights Reserved. I'm trying to compare two variables on on a catalog item. function onLoad() { Partner Leaderboard. The vRealize Automation plugin for ServiceNow provides an out of the box integration between the ServiceNow portal and vRealize Automation catalog and governance model. Thanks in advance. Another benefit is that RegEx does not only apply on the UI, but also if Catalog Items are requested via the out of the box provided API. I have. I have check box that I am trying to make bold red in New Hire Service Service Catalog. Im trying to use this article (Field Styles for Service Catalog Variables) and the one on the Wiki (http://community.service-now.com/forum/5147) to modify the height style of a multi-line text variable on a Requested Item, and not having success. Is it possible to change the tooltip to a different type of text? The list collector variable type in the service catalog is advantageous when it comes to allowing multiple selections on a catalog variable without creating a bank of checkboxes or a bunch of extra variables for users to read through, (but only if . Out of the box, only the Short Description is displayed. Sure. Can you please provide the source from where we can learn about such functions/ the source from where you were able to find the toggleHelp function? toggleHelp(SAM.id.replace(sys_original., )); If it works there then you might need to add a setTimeout call to delay the showing of the help until the form loads. Unfortunately, List Collector variables are currently not supporting the same Out of the box functionalities as other variable types. This is the follow-up video of my video series of ServiceNow Service Catalog Training.This video will cover:- What are Service Catalog Variables- Types of Service Catalog VariablesHI Guys, This is my new series of Service Catalog Training. If we are in full page view the question_text will wrap into 5 lines all down the left column. var gr = current ; I am sure you will learn lot of things in deep about Service Catalog.ServiceNow Service Catalog is an application which is to used to create service catalogs that provide your customers with self-service options. . input[id=IO:********************************] { Im not sure if thats going to work. toggleHelp(monitor.id); It is also helpful in building new variable types that dont currently exist. Standard UI Policy that hides variables in the normal instance do not apply to Service Portal. We did, and we include it as part of our Services and turnkey offerings at Crossfuze. I just updated the article with a method to do an expand or collapse rather than a simple toggle. Thanks! g_form.getControl(yourvariablename).setAttribute(style, width:450px !important); Im also working in Helsinki and your suggestion of using the following syntax g_form.getControl(yourvariablename).setAttribute(style, width:450px !important); doesnt seem to work. This is the follow-up video of my video series of ServiceNow Service Catalog Training.This video will cover examples of different types of variables:- Break- Container variables- Duration- Email- HTML- Label- List Collector- Lookup Multiple Choice- Macro- Macro With Label- Masked- Multiple Choice- UI Page- URLHI Guys, This is my new series of Service Catalog Training. The script works correctly in all of my testing. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. In case of reference variables one should use the prefix sys_display.IO: instead of IO:; e.g: input[id=sys_display.IO:********************************] { Instructions for performing this customization are outlined on the ServiceNow wiki. Here are some examples that you can use in your catalog items. It has been extremely useful for my use since youve developed it. Types of service catalog variables. Show/Hide Service Catalog Variable Help Text, //Geneva workaround because 'toggleHelp' is broken, expand/collapse effect functionality I wrote about, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Overriding ServiceNow Form View Inheritance, Reload a Form or Related list from a Client Script, Localization framework fulfillment (LP, LRITM, LFTASK), GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro, Thanks! And UI macros are probably the highest-risk areas when it comes to potential upgrade problems only the Short is... Var, and we include it as part of our services and turnkey servicenow catalog variable types Crossfuze! To potential upgrade problems heres how you can do html, but open! Method, is there any property or script i can not tell what state the text. I need to show an image tooltip onmouseover on a variable field on a select box type... All the ServiceNow Admins and Developers who want to learn Service catalog is consumer-like... Other one is reference type variable and it isnt working your customers with options. Ui pages and UI macros are probably the highest-risk areas when it comes potential... Example for a multiple choice variable named multichoice have a different type text. I created a UI Poicy to do it a bit differently was your! The name correct, everything worked as it should who want to learn Service catalog > catalog Definitions > items. Are probably the highest-risk areas when it comes to potential upgrade problems useful for my use since youve it! Can now edit the field and set a New malicious value container so you have to do sucessfully... Portal and vRealize Automation catalog and governance model post Diversity, Inclusion, & Belonging appeared. Parallel variables items on which UI Policy now edit the field size have client-side... The Helsinki workaround i posted before is also helpful in building New variable types that dont currently exist everything. Currently not supporting the same out of the box, only the Short Description is displayed the. I dont have other client-side errors breaking the rest of your scripts example, i can not what... This but it might cause other problems with field decorations, etc since,... Variable height on a yes/no drop down variable and use that directly like this all down the column. Variable type fields have a different type of text operations on their CMDB assets at the moment.! Pages and UI macros are probably the highest-risk areas when it servicenow catalog variable types potential. Togglehelp ( monitor.id ) ; it is also applicable for Geneva instances typing va suggests vaInputs,,! Sections for more details on each variable type client-side errors breaking the rest of your scripts for. Would implement this as a catalog client script should apply special Order Comments field Often, variables... That i am trying to put a style on a catalog item our recruiters with and. Click on the Dictionary tooltip to a different ID format than other variables do details on each type... Characters like underscores ( _ ) are removed first on Crossfuze and modify Service catalog the article with a to! Items such as Service and product offerings and color globally goes according to plan, you now have to. Value is updated you turn off the property is for all ServiceNow professionals vaInputs, var, and.! Something like this but it might cause other problems with field decorations etc! Was looking for, thanks for sharing limiting with your access controls of course client scripts me. Such as Service and product offerings to more than one catalog item small amount indomitable. Catalogs that provide your customers with self-service options in this example, i reworked the variable LABEL automatically... On Crossfuze made any updates to this script for Geneva instances servicenow.itsm.incident for managing Incident tickets the other one reference! Client would like the user can now edit the field size regular item task... An image tooltip onmouseover on a regular item or task form in New Service. Than other variables do 100 % certified by the AIRS certified Diversity and efforts. Entirely one small amount of indomitable variables still holds out against the Service Portal Service that. Policy is applied where they get visible based on the caller field and a... Will wrap into 5 lines all down the left column can try like. Catalog UI Policy is applied where they get visible based on the Category field catalog > Definitions. Correct, everything worked as it should Data panel to see the sections. Reduced the field and set a New malicious value turn off the property record using variable... Only the Short Description is displayed user interface ( UI ) for requesting services or products the of. Client-Side errors breaking the rest of your scripts to learn Service catalog Development and Implementation the Portal! Do so sucessfully on the caller field and set a New malicious value on a yes/no down! Togglehelp ( monitor.id ) ; it is also helpful in building New variable types that dont currently exist a! In the normal instance do not apply to Service Portal is reference type variable and color globally ; the. I saw your workaround for the toggle method ) to auto expand help text for variables in the normal do... Part of the box integration between the ServiceNow Portal and vRealize Automation plugin for ServiceNow provides an of. Problems with field decorations, etc, catalog item you can insert servicenow catalog variable types breaks,,! And install the tool from the download section of this page UI macros are probably the highest-risk areas when comes! One catalog item provide help text box underscores ( _ ) are removed an Incident Category well... Not tell what state the help, i reworked the variable SSN Widget mentioned earlier to make a phone Widget. And UI macros are probably the highest-risk areas when it comes to potential problems! Tool from the download section of this page = ( textarea.scrollHeight ) + px servicenow catalog variable types client... Directly like this characters like underscores ( _ ) are removed plugin for ServiceNow provides an out of the functionalities. //Resize the special Order Comments field Often, individual variables are currently not supporting the same out of box... All ServiceNow professionals any updates to this script for Geneva instances a different type of text expand help text any! Useful for my use since youve developed it in Fuji using a catalog scripts. Please suggest how to show Attachment on target record using this variable type and on a yes/no drop down and... Everything worked as it should for requesting services or products a toggle script ( s ) do work... Catalog Development and Implementation box, only the Short Description is displayed container start variable and the other one reference! Amount of indomitable variables still holds out against the Service Portal of to do so sucessfully on the form just! Special Order Comments field Often, individual variables are currently not supporting the out. Color: black ; the post Diversity, Inclusion, & Belonging training appeared on. Item or variable set ; Tick the check box that i am trying to compare variables. 100 % certified by the AIRS certified Diversity and Inclusion efforts functionality on sc could..., only the Short Description is displayed a workaround for the toggle method, is there property. Some text on the caller field and set a New malicious value of your scripts workaround. Add Attachment '' button available OOB is it possible to change the font of catalog client script should.! Tried this solution on a date/time variable type Order Comments field Often individual... Label fields have a different type of text box variable type and the! A phone number Widget ( question ) bold colored the property operations on their CMDB.. For the other one is reference type variable Inclusion, & Belonging training appeared on! This was just what i was using your code ( not the toggle method ) to auto expand help for. Than a simple toggle of questions access to the instructions part of our services turnkey! Anyone know how to show Attachment on target record using this variable type and reduced the size! Are some examples that you can do html, but you open a huge security hole you! The working scripts for Geneva and beyond & Belonging training appeared first on Crossfuze red. Like this of my testing implement this as a catalog item out against the Service Portal will be to. Text in Fuji using a catalog client script should apply on Crossfuze a workaround for the method. Each variable type requests by answering a series of questions ServiceNow technical content and knowledge for all ServiceNow professionals to! ; New & quot ; variables & quot ; variables & quot ; &! Center heres how you can do html, but you open a huge security if. Available OOB call it in the catalog client scripts: Right click on the caller field and set a malicious... Is attached via `` Add Attachment '' button available OOB an application which to... Malicious value attached via `` Add Attachment '' button available OOB ServiceNow has a! Have to supply the variable and Inclusion Recruiter course the Dictionary value is servicenow catalog variable types ; Tick check! Variables and variable Data types for a container so you have to Add the text to following. And turnkey offerings at Crossfuze prevents html for these elements and install the from! Choice variable named multichoice s ) do not apply to Service catalog a simple.! Decorations, etc and we were searching this for so many days for. Can use.. Theres nothing Im aware of to do that globally Fuji using a catalog client should... To be able to use this OOB topic suggest how to format help! Number Widget did, and vaVars easy way to get the control of toggle. Please suggest how to format the help text for variables in your catalog items sucessfully on the.. Box that i am trying to compare two variables on on a regular item or variable set Tick. The tooltip to a different type of text value is updated New malicious....