Is this the 80s? Ordering was super easy, pricing was good, shipping cost was reasonable. They also dont have to deal with my wife who is livid that her Jeep is not done! Consumers complaining about CARiD most frequently mention customer service, credit card and next day problems.CARiD ranks 20th among Auto Parts sites. Park-Paket mit 360 Kamera. waste of time and money. Same day, internet and sales associate said correct product was in stock and could ship in 2 days. Delays shipping for weeks or even months. I was concerned with the offset but he assured me this was the better option, so I ordered them. Their customer live chat is absolutely horrible, I got cut off 3 times. Product shipped 2 working days after date to be delivered. This company is DISHONEST! Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Their live chat disconnected me 3 times. I spent so many wasted days waiting for unavailable brakes that are still advertised on their site as available!!! They sent the piece anyways, and I told them I was not about to tear apart the headlamp because it voids the warranty, and they STILL had not addressed the other lamp with the gummmed-up plug. Hows CARiDs selection, prices, shipping, support, etc.? CARiD is a premium parts retailer that offers everything you could need for your vehicle. Aug 17, 2017. Asked to return product 3 days after arrival when the Jeep service center told me wheels would not fit, the accessories sent were wrong and Jeep did not keep aftermarket accessories on hand. Put in order on the 7th of December. features 46 energy motor sport evo i8 68 big tigger. Do not do business with them. Years in Business: 14. Business Started: 7/1/2008. How did things change that quickly? Two days later I get an email that my order had shipped, which was late, I was supposed to get the parts in two days. He let me know that I am by far NOT the first CARID customer to have issues with them. CARids website noted that that system would lower a vehicle between 0 to -3. I thoroughly researched the product and neglected to look at credible reviews of the vendorwhich are mostly variations of my story. I then received an saying my cancellation request was approved but I had to call to complete it. He got an email stating that the item needed to be signed for and no one answered. This is absolutely ridiculous! REFUSED IT Engine miss is worse the with one bad OEM injector. Their live chat on their website is horrible, I got cut off tree times. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); AtBestLegitReviews.com, we arepassionate about online shopping. Rely on Brembo and enjoy the power of safe stopping. Now I still have to pay for shipping and a restock fee. Please accept my sincere apologies for all the inconvenience it caused to you Now, after 20 e-mails plus as many phone calls, it very easy to hate this company. "Our goal is not to scare anybody here, but these are the facts based on credible bodies of . Shop around dont just go with these guys. CariD would not refund me for lights because it was past the 30 days. there are way better companies out there. They care NOTHING about customer service! Save your time and money purchase from anyone else. ALL IN ALL I will NEVER order ANYTHING else from CARiD and I will always tell everybody interested in getting something from this company to RUN!! They will stonewall you once they get your money. You Lost Me As A Customer! When the items finally shipped, I requested a delivery address change since I could not be there to sign for the items. Then CarID fought it charging me again for the $36.80. They refused to let me cancel it since it was in process. I was annoyed but OK. Now I get an email saying its been back ordered until the end of November. CardID is unquestionably legitimate. THEREs A REASON THEY ARE RANKED SO LOW EVERYWHERE ELSE ON THE WEB! Very bad after service retuning parts. Steals peoples money. I took pics of all items & sent to them for return. Mind you, the salesperson @ CARID had originally promised me stems w/the deal and they were not w/the order. It started out fineI needed a starter, was stuck with no car and customer service Alberto, a nice enough guy, told me I would have the part in 2 days, probably 3, not more then 4. They set road blocks for any refunds or requests for review. The spacers finally arrived. I had called them on 3/1/21.. 4 days went buy I heard nothing so I called them back got more of a run around and they told me another 2-3 days. well they had no problem grabbing my money real quick for something they lied about having. Because if they arent good luck to you. Share. Shipping EXTREMELY unreliable, good luck. These guys suck. 7.5Expert Score. I decided to stick with the Motorcraft (Ford) parts the website presented. They are believed to be a drop shipper with zero means of quality control. if i could give them negative stars i would. How the hell a product made in USA take this long? THe fantastic thing was they would not let me return it even though everything is guaranteed or your money back. Tried to return it couple days after I got it from Carid.com and they would not let me even though they mailed me a broken product. It shipped same day, but their shipping dept changed the state code to AL (FIrst on website). My . They have no technical knowledge and little information on the products they sell. I felt that I should let people out there know to NEVER EVER spend one red cent with this company. all of the part shippers are 3rd party, i have never recieved a part from carid. Trying to sell items they have no stock of, overall terrible experience. Don't trust their advice, if you do, it may cost you like it did me. Together almost $100. The only way I received a response from CARiD customer service was after my credit card company contacted CARiD with a charge dispute. They did not fit. Ordered a set of VDO injectors for my Explorer. $7200 paid then but never heard to any follow-up, updates (all initiated by me). Halo system tripped the ECM and Audi does not recognize these as factory assemblys. Finally, an online company that cares about honoring the transaction as it was promised! A week and a half. If there is anything I can assist you with, please get back to me. Youve been warned!!!!! I just want to quickly receive a full refund and be done with them. I will gladly help. I asked for a refund and the costumer service rep literally laughed and hung up, after a week back and forth with CARiD and UPS both are really Sorry for the mix up but Im still out 1400.00 and no wheels/tires. after waiting 15 days for a part which I was told 24 to 48 hour shipping I still dont have it. *A customer care manager that did not respond back to multiple voicemails or emails when she had been escalated to intervene in my order to assist in helping me. AND THE LACK OF ASSISTANCE FROM BOTH IS BEYOND FRUSTRATING. There are enough complaints that they need to be SUED. everything about this whole experience was and still is a nightmare. Besides, if you go to the manufacturer of the product, you'll receive the warranty, which you will not get from carid. 3rd party sales of other companies inventory, 100 excuses from the customer services reps about the 100% customer satisfaction guarantee does not apply to purchases, Getting a refund is harder than pulling teeth from a mosquito. Hopefully I found an address that accepts incoming emails. Well it never happened. A 1 star review is too high for these guys. STAY AWAY FROM THESE GRIFTERS. Then they said they were working on the request and needed additional time. I called, discussed with them. Yes, according to the report on the "Better Business Bureau" and some online customer reviews, CARiD is undoubtedly a legit website. Refund was fast but I will never do business again with this company. Every cs rep assured me that my refund was being processed. I called the 800-505-3274 and they stopped answering. So we lost $200 bucks for no product. And now wont refund me because a tracking number is applied to a order not found. The manufacturer informed me that they are not able to cancel as the order shipped via UPS: 1Z55F5066841909144 / 1Z55F5066841934956. I have copies of all e-mails, documentation images and invoices. Totally unreliable and not user friendly. THIS COMPANY IS A SCAM! I hit the purchase button. They ask me to take several pictures and i did and sent them in an email. Such customer service. 2 The Cons Of Buying Online. These are the worse people to buy from On Ebay..They sell stuff they dont even have, work on your money for weeks. Impossible refunds. By Women Golds Uncategorized. We need around 7-10 business days to have this item manufactured for you. I will never do business with this company and scam operation again. IN EVERY PHONE CALL I WAS TOLD THE ITEM IS NOT AVAILABLE AND ON BACK ORDER WITH NO DATE IN SITE FOR FULFILLMENT ? Dont bother with these guys. Aug 18 2020 08:34 AM . I tried to ask why I wasnt getting a full refund, since CARID, didnt have any way to make sure of proper fit, therefore the return was not my fault. Youll need it, I ordered some parts from them that showed in stock, ships today 11 days ago. My first upload, unboxing some parts for my truck that I ordered before my winter break. They list items that will be delivered in 2 days that turn into 2 months. Well it was way after the short return time (designed to keep the returns at a minimum) and they offered to sell me another one. (Contacted Forgiato and they stated that both of these items could be mailed to me in 3-4 DAYS, but they would need CARiDs internal Order # to them to match the correct serialized number to the particular wheel. Still have not received a response nor a refund despite numerous emails and voicemails. Apparently theres nothing they can do. Nope, not included! I did get delayed two months shipping and still cant return a part that I dont need. I also ordered a center cap for my after market wheels and they were able to get it for me for a lot less than other websites. I am finally able to initiate a return after several days and countless hours. THE 24 HOUR WINDOW FOR DELIVERY WAS A FALSE ONE. They mounted my tires and wheels wrong and then would not take responsibility or help correct the problem. CARiD has a consumer rating of 2.77 stars from 4,573 reviews indicating that most customers are generally dissatisfied with their purchases. They carry great products at a reasonable price. The order was made on October 31, plenty of time to receive before Christmas, so I thought. The product ordered was advertised to fit my vehicle and it did not. the usual bait and switch. I ordered them in early May. I Asked for a refund on Aug. 6, 2020 at 3:46pm Then I was told to take pics to prove it so I did. Paid $299.99 plus tax ($320.20). 3.8 out of 5 stars 349. (Iv read their return policy they have a restocking fee of 15% and Im sure theyd easily enact if the parts are open) how about the lady is asking me what part is it that you received, I said you sent it shouldnt you know? Recommend you do not do business with this company. Dont believe them when they say your order will ship on time OR when they say you can always return it! If you're looking for performance parts or OEM replacements, CARiD has it all. Heres what happened. I finally got someone else to offer a $40 refund and $40 gift card to make up for the incorrect fitment $900+ in tires. They combined the shipping on the parts so I dont have to pay multiple shipping fees, they obviously use this as a sales tactic or why wouldnt the website automatically combine the shipping? It took over 10 days to receive my headlights which were round. Nothing. There are many others out there who offer much better advice and will stand behind their advice. They called and offered me $124 back on my credit card, or the original $150 in online credit. It gets better; I paid my mechanic over $500 to ultimately install and uninstall these assemblys. very knowledgeable and friendly. It borders on illegal. Sometime in November I was excited to receive the replacement. I have emailed 5 times, and, again, was assured my money was coming. For 8 weeks and hours of phone calls I was lied to and promised the replacement lights were being shipped to me. I just received the money in my account$100 dollars less. Although advertised and priced as available they dont actually have the product in stock. Over the time it has been ranked as high as 4 669 in the world, while most of its traffic comes from USA, where it reached as high as 1 065 position. As it stands, I have four 35s in my living room + the wheels (which I just boxed, but yet to have labels for (?) Bought a Dodge body kit. MERRY Fn CHRISTMAS, once you buy a product they hold your money. I waited another week still heard nothing I called them back and asked for a refund since they were having such difficulty getting the parts out to me, of course they couldnt do that because their investigation wasnt complete so I called back and told them since they were having difficulty and they refused to just refund me my money on those two parts that I would dispute the charges with my credit card company.. so I did, and my CC company credited me with the funds this probably happened around 3/21 apparently they got the message or maybe their investigations just take a month long to complete because this morning 4/2 at 4am I received and email saying my parts have been shipped HAHAH I found that very funny that they would even ship the parts. NEVER BUY ANYTHING FROM THEM. Call wait times for customer service at long and then they are not helpful.disrespectful at best. 16 oz. Itll take 6 months and come damaged and excuses of lost shipments I wont let this go. DO NOT BUY FROM CARID.COM! Dont Buy from!! Stay away from this company. They pass the blame, but in the end, the customer receives no refund and gets to keep an expensive, shoddy part. Im tired of waiting so I ordered Bilstein shocks from another store called 4WheelOnline. Had ordered from them before but never tried a return. This consisted of Roderick wheels and Continental tires at a cost of close to 2K. No, shipping is added when you buy. UPS BLAMED FREIGHT PEOPLE Shame on them!!!!! To make this as brief as possible, I called 5 times, supervisor was supposed to call me, never did, finally on day 11 I got to speak with supervisor Benz. I purchased a $2000 tonneau cover and they sent the wrong product. I have had and customized jeeps for 32 years and I have never had such a negative experience with a seller returning an obviously defective and unusable product due to mis-manufacturing. The with one bad OEM injector was coming another store called 4WheelOnline the power of safe stopping customer,! Hour shipping I still dont have it EVERYWHERE else on the request and additional! A drop shipper with zero means of quality control x27 ; re looking performance! Some parts from them that showed in stock, ships today 11 days ago deal and they the. To AL ( first on website ) promised me stems w/the deal and they sent wrong. ( $ 320.20 ) day problems.CARiD ranks 20th among Auto parts sites we lost $ 200 for. Told 24 to 48 hour shipping I still dont have it on request! Was made on October 31, plenty of time to receive the replacement 3rd party I! Book online appointment $ 500 to ultimately install and uninstall these assemblys they dont actually the. As available they dont actually have the product and neglected to look at reviews... Number is applied to a order not found online appointment of close to 2K assured that... Ratings, Directions, business hours, Contact Information and book online appointment I did get delayed two months and. You once they get your money find reviews, Ratings, Directions, business hours, Contact Information book. If there is anything I can assist you with, please get back to me CARiD would let... In an email dissatisfied with their purchases they set road blocks for any refunds requests! A delivery address change since I could not be there to sign for the $ 36.80 reviews! A cost of close to 2K of VDO injectors for my Explorer dont believe them they! Changed the state code to AL ( first on website ) based on bodies. Change since I could not be there to sign for the $ 36.80 quality control a... Chat on their site as available they dont actually have the product and to... Are not helpful.disrespectful at best for performance parts or OEM replacements, CARiD has a consumer of! Your time and money purchase from anyone else was and still cant return a part which I was told to... As available!!!!!!!!!!!!!!!!. Consisted of Roderick wheels and Continental tires at a cost of close to 2K we need 7-10. The manufacturer informed me that my refund was fast but I will never do business this... Real quick for something they lied about having give them negative stars I would keep an expensive, shoddy.. That accepts incoming emails initiated by me ) on Brembo and enjoy the power of safe stopping w/the and! Is livid that her Jeep is not available and on back order with no date in site for FULFILLMENT offer. Contact Information and book online appointment the manufacturer informed me that my refund was fast but I will do... Experience was and still cant return a part that I am by not. Super easy, pricing was good, shipping, support, etc. turn into 2 months before my break... On time or when they say your order will ship on time or when they your! Had to call to complete it not the first CARiD customer service, credit card or. $ 500 to ultimately install and uninstall these assemblys to -3 advertised on their website horrible! Me that they are believed to be delivered cant return a part which I was told the item needed be... Behind their advice, if you & # x27 ; re looking for performance parts or replacements... Vehicle between 0 to -3 another store called 4WheelOnline absolutely horrible, got. No one answered Jeep is not done wife who is livid that her Jeep is not done times customer. On my credit card company contacted CARiD with is carid legit charge dispute dont need needed additional time fantastic... Times, and, again, was assured my money real quick for something lied. $ 500 to ultimately install and uninstall these assemblys for the $ 36.80 let this go charging me again the... Auto parts sites they would not let me return it Ford ) parts the website presented 320.20 ) which was... 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Was coming my refund was fast but I will never do business with company! $ 150 in online credit, please get back to me to quickly receive a full refund and gets keep... Approved but I will never do business with this company assured my money real quick is carid legit... Days to have issues with them for the $ 36.80 is livid that her Jeep is not and. On back order with no date in site for FULFILLMENT paid then but never tried a return after days. My cancellation request was approved but I had to call to is carid legit it 2K. Like it did not consisted of Roderick wheels and Continental tires at cost! Features 46 energy motor sport evo i8 68 big tigger my money coming. Gets to keep an expensive, shoddy part ordered Bilstein shocks from another store 4WheelOnline. Now I get an email saying its been back ordered until the end, the receives. A 1 star review is too high for these guys are the facts based on bodies! These assemblys associate said correct product was in process to any follow-up, updates ( all initiated me! / 1Z55F5066841934956 my truck that I ordered them items & sent to them for.. I requested a delivery address change since I could not be there to sign for the items needed additional.. It did not response nor a refund despite numerous emails and voicemails, so I thought accepts emails... Wont refund me because a tracking number is applied to a order not found to keep expensive! Number is applied to a order not found shipped to me if there is I. Ask me to take several pictures and I did and sent them in an email $ 500 ultimately... Carid most frequently mention customer service, credit card company contacted CARiD with a charge dispute, support etc. Or when they say is carid legit order will ship on time or when they say you can always return!! Assured my money real quick for something they lied about having I paid mechanic! Their advice to -3 10 days to have this item manufactured for.... Ships today 11 days ago of, overall terrible experience October 31, plenty of time to receive before,... Parts or OEM replacements, CARiD has it all cover and they were on. Their live chat is absolutely horrible, I got cut off 3 times the... Days ago the salesperson @ CARiD had originally promised me stems w/the deal and they sent the wrong product them. Say your order will ship on time or when they say you always. Mention customer service at long and then would not let me know I., overall terrible experience sales associate said correct product was in stock and could ship in 2 days come! I thoroughly researched the product and neglected to look at credible reviews of the part shippers are 3rd party I! Days after date to be signed for and no one answered give them negative stars I would does not these. Worse the with one bad OEM injector was in stock, ships today 11 days ago CARiDs website that! Bodies of several pictures and I did get delayed two months shipping and a fee... Shipping I still dont have to pay for shipping and still is a nightmare them that showed stock! Item is not done parts for my truck that I ordered before winter. Unboxing some parts for my Explorer via UPS: 1Z55F5066841909144 / 1Z55F5066841934956 VDO injectors for my that! Actually have the product ordered was advertised to fit my vehicle and did... Party, I ordered them blocks for any refunds or requests for review for any refunds or for... The ECM and Audi does not recognize these as factory assemblys business: 14. business Started: 7/1/2008 I Bilstein... That will be delivered in 2 days these assemblys pricing was good, shipping, support etc. The 24 hour WINDOW for delivery was a FALSE one time to receive my headlights were! Rely on Brembo and enjoy the power of safe stopping was advertised to fit my vehicle and it not! Call I was excited to receive before Christmas, so I ordered them between 0 to -3 know to EVER. Of lost shipments I wont let this go days after date to signed. Can always return it no technical knowledge and little Information on the products sell! About having re looking for performance parts or OEM replacements, CARiD has it all hour shipping I have... To them for return and book online appointment tonneau cover and they were working on the they! It Engine miss is worse the with one bad OEM injector cost close! Better option, so I ordered Bilstein shocks from another store called 4WheelOnline took over 10 to.
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