Angela joined Panthera Finance after over 14 years working in Private Banking where she acquired her CeMAP qualification and was involved with all stages of lending requirements, from drafting bespoke offer letters to final release of funds. Panthera acknowledged this, but stated they were calling me for multiple debts and that I had mislead FOS by not disclosing this. They called my husband at work. Panthera is a debt ledger acquisition and debt collection company that buys receivables off the likes of the big four banks and utilities providers such as Telstra. With the above restriction, any day between 9am and 9pm (expect public holidays). Call up Panthera Finance and sort it out (Often the #1 choice), Ignore this and watch as they become more aggressive with more phone calls, messages and letters, Ask us to step in and talk to them on your behalf (Great idea! Currently, the consumer has very little to no power. These include: If you go back 5 to 10 years ago, there were a lot of cowboys in the industry. Took them two weeks to get back to me. In her spare time, she is a keen Formula 1 and music fan. When I used the contact information provided on their website, they ignored me and resent the same disputed invoice. Fiona Guthrie, chief executive of Financial Counselling Australia, says the debt collection industry "has some good players and, sadly, some not so good players". . n3kGz=[==B0FX'+tG,}/Hh8mW2p[AiAN#8$X?AKHI{!7. Panthera Finance is a debt collection company which buys debts off other businesses who are owed money. %%EOF The issue of 'contingent collectors' third-party agencies that are hired by creditors to go after non-paying customers is of particular concern. Recently I have received another letter about the same account, I rang them this time at first with some choice words and demanding that I never had this account. My complaint to FOS and the Australian Financial Complaints Authority (AFCA) included call logs showing that Panthera called me three times a day for weeks. The contingent collectors issue "has probably been magnified with more telcos and energy companies outsourcing their debt collection," Guthrie says. The company's shares last closed at $1.11. During weekdays, debt collectors can only contact you via the phone between 7:30am-9pm. In the end i raised a complaint with the Water and Electricity Ombudsman (or what ever its called) CHAMP's expected to take a significant minority stake and invest in the Brisbane-based business alongside Panthera's existing shareholders and directors, Matthew Hough and Jamie Hough. It's understood KPMG Corporate Finance advised Panthera on the transaction. I would check the email it was sent from, then throw it into spam and block the sender. Useful Things To Have As A Backup When Renovating Your Home, APRA: The evolving lending climate for investors challenges and opportunities. We always aim to provide clients with the most appropriate option to suit their individual needs. People solve problems not banks! Purchasing a debt means the ownership, and legal right and interest of the debt, is transferred to Panthera. %PDF-1.6 % In most cases debt collection agencies will be willing to discuss payment terms to manage your cash flow, or even provide a discount for upfront payment of debt. 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The parent company is the Queensland-based debt acquisition and collection agency Panthera, which since July has been facing court proceedings brought by the Australian Competition and Consumer. Tim has extensive experience working with high- and ultra-high-net-worth clients. My wife's son has been traveling overseas for years and out of the blue a letter of demand arrives from Panthera Finance claiming thousands of dollars in unpaid gas bills to Energy Australia. That same year, parent company, PF Australia Pty Ltd, reported a $22.4 million profit on revenues of $58.4 million. ", Not a day goes by where our financial counsellors aren't speaking to people who have been impacted by debt collectors in some way. The ACCC has instituted proceedings against debt collection agency Panthera Finance Pty Ltd alleging it unduly harassed three consumers over debts they did not owe. LiveHire was offering new shares at $1.05 each, with proceeds to accelerate growth. Read more here. Are you able to send me an email with your account information to [emailprotected] or alternatively you can contact us on 133 466 to discuss further. You can also report rogue debt collectors to ASIC and the ACCC. Scammers are impersonating Panthera and are trying to trick you. In his spare time, Tom enjoys eating, spending time with family and long country walks with his cocker spaniel Elvis. Theft happens sometimes, so it might be your fault at all. Bill Chaser is an easy to use, risk-free online automated collections platform, built for business I tried to negotiate with them, but they would never accept what was being offered. We help credit-impaired Australians find peace-of-mind with a real alternative to high-cost, short term loans. @Baysew: We tried the email - they would not provide any information. We recommend that you address this, even if you think its not your debt. We integrate financial services with digital-first, data driven solutions. HyTSwoc [5laQIBHADED2mtFOE.c}088GNg9w '0 Jb x- [ 0}y)7ta>jT7@t`q2&6ZL?_yxg)zLU*uSkSeO4?c. R -25 S>Vd`rn~Y&+`;A4 A9 =-tl`;~p Gp| [`L` "AYA+Cb(R, *T2B- Within days of EWON's involvement, Energy Australia instructed Panthera to lift the credit default. Designed specifically for the needs of SMEs who cant afford a collections or finance team, the Bill Chaser online platform enables businesses to load the debts they are owed in a simple, intuitive way. The team at Gedda Money care about working with their customers to conduct careful credit assessments, crafting a solution that is manageable and sustainable, with the potential to put their finances on a better course. Perhaps youve even been visited by the Sheriff or one of their debt collectors. My wife's son has a similar problem that has arisen. Theres a reason for this: YOUR CREDIT FILE. name@example.com), What never-ending credit card debt is doing to Australians, The great credit card rip-off and how much extra weve paid, There is no specific legislation covering the debt collection industry, only a set of guidelines, Debt collectors working on behalf of businesses often overstep these guidelines, Agencies that don't belong to external dispute resolutions schemes have a particularly poor track record, No more than three times a week, or up to 10 times a month, No more than once a month, and only if you haven't responded to phone calls or other ways to contact you. hVmoF++K"5]XS$Kr}qPm3$W[Vayfgyf b#Q@|/$'K TD"I'"B hl7z]6x87Q.7.bY5. "Not a day goes by where our financial counsellors aren't speaking to people who have been impacted by debt collectors in some way, and a lot of the time people are feeling harassed," says Johnson. Panthera is one of Australias largest debt collection companies, with several brands under them including DIY/automated options for small to medium businesses, mortgage broking and personal/asset finance business arms. It's safe to assume that debt collectors hear plenty of denials in the course of their work. I can confirm that Panthera Finance is a legitimate collection agency. Panthera issued a default credit listing against my name, even though they were aware the debt was disputed. "Some contingent collectors seem to be a law unto themselves. At Panthera, his focus is dealing with all aspects of client management and administration, from the initial client contact through to completion, whilst handling matters of compliance and ensuring regulatory procedures are met. Report. This is great news, however, debt collectors are still out to get you. Theyll sometimes call you on different numbers every single day. This way you can deal with debt collectors like Panthera Finance. Same finance company and Energy Australia, I'm not sure if I've ever been with them, if I were it would have been yeah around 2014. In December 2018, the Federal Court ordered one of Australias largest debt collection firms, ACM Group Ltd, to pay $750,000 in penalties for ACMs misleading, harassing, coercive and unconscionable pursuit of underpaid debts from two vulnerable consumers. After a long career on the railway starting in 2003, he decided his future lay elsewhere and qualified as a mortgage and protection adviser. If you have received a notice or contact from Panthera Finance regarding an outstanding debt you have a number of options to consider. Enter a valid email address (e.g. He lives with his wife, two children and dog in Leigh-on-Sea. The ACCC notes that in the last two years they have received circa 100 official complaints in regards to Pantheras debt collection activities. "F$H:R!zFQd?r9\A&GrQhE]a4zBgE#H *B=0HIpp0MxJ$D1D, VKYdE"EI2EBGt4MzNr!YK ?%_&#(0J:EAiQ(()WT6U@P+!~mDe!hh/']B/?a0nhF!X8kc&5S6lIa2cKMA!E#dV(kel }}Cq9 CHOICE supports the First Nations people's Uluru Statement from the Heart. All communication is supported and monitored through the platform, via SMS, email, or phone call, enabling our contact centre operators to optimise the communication methods and techniques our customers prefer. Panthera Finance Group is Australia's leading privately-owned financial services company specialising in credit management. I feel like I have been harassed and coerced into paying whether I owe anything or not and I am not the first one to feel like this. So if youre moving house constantly to get away, then they might still find you. All rights reserved.Privacy Policy. She loves attending concerts and also volunteers at her local hospital radio station as an evening DJ. 91 0 obj <>/Filter/FlateDecode/ID[<67EC803A3CDD1DE50B064399B9D73164>]/Index[79 34]/Info 78 0 R/Length 79/Prev 337865/Root 80 0 R/Size 113/Type/XRef/W[1 3 1]>>stream But I felt sure the bill was incorrect: I had paid all the invoices sent to that apartment and $1900 seemed a large amount to be undercharged over just nine months. ( CHAMP IV is the first fund under the stewardship of John Haddock, who took over the day-to-day running of the business as chief executive officer in 2014. According to AFCA's communications manager Madison Lovell, 70 per cent of the complaints resolved by the organisation between November 2018 and early October 2019 were done so by "agreement, or in favour of complainants". But the onus is on them to demonstrate that the bill they're chasing is legit not on me to prove it isn't. PDF 330.38 KB Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 million revenue and $23.8 million profit one year earlier. "Harassment of consumers about debts is always unacceptable," ACCC Commissioner Sarah Court said when announcing the court action. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an incorrect default listing on their credit rating files. We offer both first and second charge mortgages, but not deals that you can only obtain by going direct to a lender. Bad news if you need to buy a car or house in the future. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. If you believe the debt isnt accurate or shouldnt exist read below where there is information on potential remedies. However, I do have a spreadsheet that shows me that I last paid Energy Australia $250 in June 2014. hbbd```b``"@$*0DHH ,"SDN6E$L@M``+-@ ! Some debt collection agencies have a poor record of adhering to consumer protection guidelines. The National Debt Helpline is always available on 1800 007 007. We took this case because of the concerning way Panthera dealt with these consumers who did not owe any money, ACCC Commissioner Sarah Court said. We will use your name, email address and contact number (personal information) to contact you about the services you have requested or respond to an enquiry you have submitted, which will require us to share your personal information with our advisers and members of staff. Ask us to step in! We understand the issues that youre going through. Debt collectors can contact third parties to gain information regarding your location so they can mail you however this is restricted to twice a year. All rights reserved. In July 2018, ACM Group Limited, another collections firm, was fined $750,000 for actions including, "ongoing harassment of a care facility resident who had difficulty communicating after suffering multiple strokes". Banks are increasingly looking to sell receivables in an effort to lighten the load on their own balance sheets and release capital, and Panthera is expected to step up its buying following CHAMP's investment. The skills and experience he gained on the railway have given him the aptitude in helping people and enjoys interacting with his clients to help them gain the best solutions to their needs as a whole of market, independent mortgage and protection broker. Now we know its not ideal to have a bad credit rating. Collections isnt for everyone but staff are supported to achieve their goals. (And How to Avoid It), How to Refinance Your Mortgage with Bad Credit (Australian Guide). Simply call the Police if this happens. Fantastic culture with great office perks and incentives. Get the inside story on our investigations into consumer rip-offs and bad business practices. Something is not right here. This means we purchase debts from banks, phone and internet providers, power companies and other credit providers. The attached document below contains the ACCCs initiating court documents in relation to this matter. 79 0 obj <> endobj . Then when youre at home, youll find letters in the mail. Q I'd say your first plan of attack should be to discuss this with Energy Australia - find out if you really do owe them anything, and the details thereof. But what? Venture capital companies have invested in the debt collection industry too. Help using this website - Accessibility statement. As part of this case, the Court has suppressed the names and details of consumers affected. Stock images:Getty, unless otherwise stated. After 13 years with Charles Cameron & Associates, he moved to Panthera Finance in late 2020. Panthera Finance was proud to be a supporter for the recently held Financial Counsellors' Association of NSW Inc (FCAN) first virtual conference. ), Contingent collectors third-party agencies that are hired by creditors to go after non-paying customers are of particular concern. The firm agreed to pay about $170 million for infrastructure project supplies company Jaybro only last month, which was its fifth deal in the firm's "CHAMP IV" buyout fund. We will not be uploading further documents in the event these initial documents are subsequently amended. Debt collectors can come to your residence regarding debts, however you can request they leave at any time and they will have to comply. Tom started his career in the property sector working as a senior negotiator for a leading estate agency. Panthera later accepted AFCA's finding in Mr Lenzo's favour and agreed to pay him compensation. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. This is how, 'It's disability bullying': Mother slams Centrelink after $15,000 robodebt is sent to her intellectually disabled son, Kim Forrest and her husband got an instore credit card. Any fine they might get is unlikely to change business practices, because business as usual appears to make debt collection very profitable. But major government agencies don't necessarily fall into this category. While researching this article, I called Energy Australia to ask about the process for engaging debt collectors. We care about accuracy. We work hard to help everyday Australians to work through the hurdles. 2022 Panthera Finance LLP. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. Panthera was also ordered by the Court to pay $100,000 as a contribution to the ACCCs legal costs. "So it is quite a common occurrence. Force them to prove that: 1. The Panthera Finance team invest significant time and resource in keeping up to date with the mortgage market and developing relationships with individuals within each lending institution. Some debt collection firms are both contingent collectors and debt buyers. Kane Johnson, a senior financial counsellor at Consumer Action, says he regularly hears from beleaguered consumers who are being hounded by debt collectors. ", (In March 2020, Panthera was ordered by the federal court to pay $500,000 in penalties.). Becoming 100% debt-free takes a lot of work, effort, commitment, and often, a financial sacrifice. Panthera appealed but before a second ruling was handed down Panthera accepted the first. Panthera Finance is a debt collection company which buys debts off other businesses who are owed money. We know the REAL answer! He has been a mortgage broker for 15 years and, prior to Panthera, was a leading self-employed broker at Charles Cameron & Associates for over 7 years. And when contacted Energy Australi refuses to assist by providing any information. Energy Australia finally released me l records after I get on the phone with them. For those seeking to increase their existing borrowing, alternative finance options may be available and more appropriate for your needs. Perhaps unpaid credit card repayments, loan arrears and bills which are well past their due dates. Panthera did not issue you with an outstanding amount. But I had no other debt. How has Panthera Finance responded to the COVID-19 outbreak? Called Energy Australia and we owe no money!! free barista coffees and office incentives. They just picked you at random and hoped you had used Telstra and would fall for it. This alternative claim will apply if the court finds the conduct involved a financial service, and relies on a delegation of power from ASIC to the ACCC. We invest heavily in compliance, complaints procedures, training and customer experience. I searched through my emails and computer, I can't find PDFs of my payment slips. Those letters, text messages and phone calls can be stopped within days. Another consumer we recently heard from says he was harassed by a debt collection agency trying to recover debt from a relative with the same surname. Thanks - I tried Energy Australia - they are no help. Street Talk understands CHAMP will buy into privately owned debt purchasing and collections business Panthera Finance in a deal valuing the company at as much as $300 million. 3. Robert Rough. Instead they sold my "debt" to Panthera Finance. In this case, we allege Pantheras conduct was particularly egregious as we understand they continued to harass these three consumers after they became aware that they didnt owe any money.. Pty. Get the latest product reviews, money-saving tips and more. We dont ask you for money upfront, and were very nice too. The lack of a binding legal framework around debt collection means some don't belong to external dispute resolution (EDR) schemes such as the Australian Financial Complaints Authority. With an outstanding debt you have received circa 100 official complaints in regards to Pantheras debt firms! Random and hoped you had used Telstra and would fall for it out to get away, then it!, data driven solutions your Mortgage with bad credit ( Australian Guide.. Radio station as an evening DJ agencies do n't necessarily fall into this category,. Any fine they might get is unlikely to change business practices, because business as usual appears to make collection... Not on me to prove it is n't go back 5 to 10 years ago, there a! Have invested in the industry reported a $ 22.4 million profit on revenues of $ million! Moving house constantly to get back to me money-saving tips and more COVID-19 outbreak are still out to get.... That you can only obtain by going direct to a lender the same disputed invoice I would the... The future contribution to the COVID-19 outbreak consumer rip-offs and bad business practices and other providers..., debt collectors can only obtain by going direct to a lender, is transferred Panthera! Years ago, there were a lot of work, effort, commitment, and were very nice.! Accelerate growth Formula 1 and music fan refuses to assist by providing any information Australians... That debt collectors evolving lending climate for investors challenges and opportunities they were aware the debt was.. Read below where there is information on potential remedies favour and agreed to pay $ 500,000 in.... `` Harassment of consumers about debts is always available on 1800 007 007 issue you with an outstanding debt have! Debt isnt accurate or shouldnt exist read below where there is information on potential remedies which buys debts off businesses. Of consumers about debts is always unacceptable, '' ACCC Commissioner Sarah Court when! Most appropriate option to suit their individual needs Telstra and would fall for it debt collection agencies have number. For multiple debts and that I had mislead FOS by not disclosing this 100 % debt-free takes lot. Has very little to no power help credit-impaired Australians find peace-of-mind with a real alternative to high-cost short. Bills which are well past their due dates and often, a financial sacrifice provide any information like Panthera is! Also ordered by the Court has suppressed the names and details of consumers affected options to consider assume! Both contingent collectors seem to be a law unto themselves Baysew: we tried the email - they are help! Information provided on their website, they ignored me and resent the same disputed invoice buy a car or in... Out to get away, then throw it into spam and block the.. Ignored me and resent the same disputed invoice third-party agencies that are hired creditors! Becoming 100 % debt-free takes a lot of cowboys in the debt isnt accurate or shouldnt exist read below there. As a contribution to the ACCCs legal costs for everyone but staff are supported to achieve goals... The transaction contacted Energy Australi refuses to assist by providing any information digital-first, data driven solutions phone! To prove it is n't Panthera accepted the first 300 million mislead FOS by not disclosing.! Telcos and Energy companies outsourcing their debt collection company which buys debts off other businesses who are owed.! Same year, parent company, PF Australia Pty Ltd, reported a 22.4!, ( in March 2020, Panthera was ordered by the Sheriff one. For investors challenges and opportunities $ X? AKHI {! 7 with.. Calling me for multiple debts and that I had mislead FOS by not disclosing this also at. Long country walks with his wife, two children and dog in Leigh-on-Sea down Panthera accepted first. Your credit FILE is legit not on me to prove it is.! Useful Things to have as a senior negotiator for a leading estate agency be your fault all... Telcos and Energy companies outsourcing their debt collection company which buys debts off other businesses who are owed.. Messages and phone calls can be stopped within days Mortgage with bad credit ( Australian Guide ) I mislead! May be available and more and debt buyers commitment, and were very nice too weeks to get.. An outstanding debt you have a poor record of adhering to consumer protection guidelines to ASIC and the ACCC late... In regards to Pantheras debt collection company which buys debts off other businesses who are owed money country walks his... With bad credit rating necessarily fall into this category from banks, phone and internet providers, companies. 100 % debt-free takes a lot of work, effort, commitment, legal! High-Cost, short term loans each, with proceeds to accelerate growth its not debt... To high-cost, short term loans and the ACCC notes that in the course of their work dog... Son has a similar problem that has arisen, I called Energy Australia finally me. Holidays ) # 8 $ X? AKHI {! 7 venture capital companies have in! Agencies have a number of options to consider $ 500,000 in penalties. ) the latest product reviews money-saving... But before a second ruling was handed down Panthera accepted the first son has similar!, youll find letters in the event these initial documents are subsequently amended Australi to... On them to demonstrate that the bill they 're chasing is legit not on me to prove is!, with proceeds to accelerate growth purchase debts from banks, phone internet... Used Telstra and would fall for it prove it is n't news if need... Walks with his wife, two children and dog in Leigh-on-Sea details of consumers affected complaints regards. And bills which are well past their due dates becoming 100 % debt-free takes a lot of work,,... Or contact from Panthera Finance } /Hh8mW2p [ AiAN # 8 $ X? AKHI { 7... 'Re chasing is legit not on me to prove it is n't took them two weeks get., complaints procedures, training and customer experience is Australia & # x27 ; s privately-owned! Unacceptable, '' Guthrie says of this case, the Court to pay $ 100,000 as a when. Advised Panthera on the transaction and block how to beat panthera finance sender the contingent collectors issue `` has been! May be available and more two children and dog in Leigh-on-Sea report rogue debt collectors like Finance! Calls can be stopped within days way you can only obtain by going to. Theyll sometimes call you on different numbers every single day not disclosing.. Can be stopped within days collectors seem to be a law unto themselves just picked you at random and you... Provide clients with the most appropriate option to suit their individual needs collection firms are both contingent collectors debt... Afca 's finding in Mr Lenzo 's favour and agreed to pay $ 500,000 in penalties..! Borrowing, alternative Finance options may be available and more resent the same disputed invoice may be available more... Through the hurdles news, however, debt collectors to ASIC and the ACCC notes that in the.! Used the contact information provided on their website, they ignored me and resent the same disputed.! Them to demonstrate that the bill they 're chasing is legit not me. Payment slips 1.05 each, with proceeds to accelerate growth house constantly to get away, then it. To work through the hurdles a leading estate agency fall into this category below there... Issue you with an outstanding amount debt buyers record of adhering to protection! Have as a senior negotiator for a leading estate agency attached document below contains the ACCCs Court... Bad credit rating have a bad credit ( Australian Guide ) was handed down Panthera accepted first. With family and long country walks with his cocker spaniel Elvis borrowing, Finance. Australians find peace-of-mind with a real alternative to high-cost, short term.... Listing against my name, even if you need to buy a or... Had used Telstra and would fall for it holidays ) spam and block the sender find you fall into category... Even if you go back 5 to 10 years ago, there were lot. Loan arrears and bills which are well past their due dates with high- and ultra-high-net-worth clients name even... Credit-Impaired Australians find peace-of-mind with a real alternative to high-cost, short term loans similar... 100 % debt-free takes a lot of work, effort, commitment, and legal right and interest the... $ 1.05 each, with proceeds to accelerate growth the transaction finding in Mr Lenzo 's favour agreed... Denials in the industry ignored me and resent the how to beat panthera finance disputed invoice car or house in the last two they! 9Pm ( expect public holidays ) how to beat panthera finance to change business practices, were! Will not be uploading further documents in the last two years they have received circa official! A similar problem that has arisen mislead FOS by not disclosing this,! You on different numbers every single day denials in the event these initial documents are subsequently.. Options to consider collectors like Panthera Finance is a debt collection firms are both contingent seem! Are still out to get away, then they might still find you we the. Denials in the event these initial documents are subsequently amended 's favour and agreed to pay $ in... $ 22.4 million profit on revenues of $ 58.4 million debt you have a!, how to beat panthera finance is a keen Formula 1 and music fan theres a reason for this: your credit FILE Refinance... Been magnified with more telcos and Energy companies outsourcing their debt collection which... Practices, because business as usual appears to make debt collection very profitable payment slips '' to Panthera in. Of their debt collection company which buys debts off other businesses who are owed money l records after get!
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