Good times. Please include me in the class action. It seems to be working, but I am nervous. A faulty component in the condenser fan motor can short circuit, causing the motor to overheat and poses a fire hazard to consumers. Do not purchase Kenmore or LG. Yes, were another Kenmore Elite refrigerator buyer that got robbed by Sears and LG. Good thing Sears is in bankruptcy, as I will never buy another Sears product. Add To Cart. The product stopped cooling on April 9, 2020. I then called into LG trying to explain what is going on and the woman hung up on me. You save yourself a lot of money if you do this quickly. We bought a Kenmore side by side refrigerator in 2020. This is around 2 years and 1 month. Warranty is a miscellaneous failure of a component covered by Warranty Contract and a Recall is a mass failure of a Component(Linnear Compressor). He said LG has come out with a new linear compressor that should last longer but it is made in China. Four years later, in July 2021, it completely quit cooling. They came out and replaced the operation panel and it worked for a couple of hours - I called them back and he said the compressor was bad and would keep blowing everything. Afterward, reconnect the refrigerator to electric power or power up the circuit breaker. It took weeks to get a repair man here and he diagnosed the bad compressor and said he would have to order it and wouldn't be able to come back for another 2 weeks (due to that was the first available appt.). I said yes you said that last week. We replaced the first one when the compressor went out in 2019, with another Kenmore Elite French Door Refrigerator Stainless Steel. Production date says 2019.05. No appointments. Purchased my LG 3 door refrigerator 11/2016. Help me,please. When the compressor shuts off, you may also hear knocking or clunking sounds. Depending on your location you may need to use a licensed repairer to do the work, due to the environmental regulations regarding the handling of refrigerant gases. I want a new refrigerator, from all comments it seems that the problems have only begun. Oct 27, 2021 by I am a firm believer in Kenmore, not only for the refrigerator but also for their washer and dryer. I bought a Kenmore refrigerator from sears on 9-5-18 it was regular $700. He ordered all the parts, which arrived within a week or so. Called sears and emergency appointment set up for week later! Replace part number: W10416065, PS8746522, 67003186 - PACK OF 2. How do I convert my Kenmore Elite 72483 into an LG model number to see if my refrigerator is included in the class action lawsuit? This may straighten out the problem with the compressor. Repairman came and steamed all of the ice off of the back and put it back together again. They could have sent a new one by the time this 8 weeks expires and pray this gets resolved then! He replaced the compressor which cost me around $350. No one will touch LG! I contacted our local news agency as this is just ridiculous worst product ever and worst customer service ever. The fridge varies in the high 30s. I am also stuck with a $3000.00 piece of junk. SAME STORY! So disappointed, being a stroke survivor on a. Sometimes, the condenser fan makes a noise and needs to be cleaned. Gave Model and Serial number. I am currently in the same situation. I feel everyone's pain. No help has been offered to reimburse us for the cooler or the ice. Check the water intake valve, water line, and fan before replacing the ice maker unit. Well I thought I bought a reliable Kenmore fridge? This guy informed me this is typical for these LG refrigerators and he does this work at least 1-2 times a week and he said don't be surprised if the replacement doesn't do the same thing because they have not fixed the problem in the replacements. Still having problems best to contact an appliance repair technician to help resolve. KPRC 2 Investigates is uncovering alleged defects the companies have known about since at least 2013. It may take up to 4 hours. Approximately six years ago, we purchased a complete kitchen package of Kenmore Elite products - refrigerator, dishwasher, microwave, and stove. The refrigerators have the side-by-side upper doors and a freezer drawer at the bottom of the refrigerator. We purchased a Kenmore Elite Grab and Go refrigerator from Sears in April of 2015. My fridge still had all the plastic on all the drawers as it had not been used. I didn't see my model mentioned in any of the current class actions. We have been without our refrigerator since the middle of June and I am at my wits end. We did not purchase a Sears service agreement so how can they just null in void a manufacture warranty for the parts contained in the frig by another company? These refrigerators are very expensive to purchase, yet for all these years, nothing has been done to redesign or obviously confront this problem. We are out of $5,000.00. I just had the same issue as Jayme. Because it is close to the compressor, it is usually assumed that the compressor is the culprit. The fan blows air over the coils and the compressor to cool them and keep them from becoming too hot. I purchased a complete Kenmore Elite black stainless bundle (refrigerator, oven, microwave, dishwasher, washer, dryer) in 2017. I found out from Sears Home Appliance guy that it is the compressor. We didn't have him fix it and then read that my compressor has a 10 year warranty. Was told there was ice built up causing the defrost fan to hit on the ice causing the noise. Also they should guarantee their work if it goes wrong. Purchased 3 year extended warranty also. 795.72493.611 was the model number. This is still way under the 10 year warranty on compressors. Sears repairman said it was the compressor. First time repairman came out, he replaced the compressor and said the circuit board was not sending voltage to compressor. In 2016. Friday, November 5th was the first available date. Refrigerator was not cooling then noticed freezer was not freezing yesterday. I am not sure what the point to all these complaints if we can't get anyone to listen. For the water from the dispenser to flow properly, the water filter must sometimes be tightened to an exact tightness in the filter housing. My experience is similar to others. Our 4 yo LG side by side died due to faulty compressor. Mind you he did nothing and Sears or whoever took my credit card over seas in order to even get him to come out, charged me $300. PLEASE CONTACT ME! Kenmore and Sears are not what they used to be. We also had to have the compressor replaced on our Kenmore Elite refrigerator, Model #79574025412. The guy said he would get a hold of Supervisor. Place the second probe on the pins by the side of the compressor. We ve turned it off for now. (Important Facts), How Long Does a Whirlpool Refrigerator Last? Sears has given me the runaround on a warranty of a television I purchased after their technician said it should be replace vs ordering a part which never came. Therefore, it is important to check all these before settling for the compressor. He also informed me that if it was also bad I would still have to pay the labor cost again to have it fixed. The majority of these repairs are neither difficult nor expensive. No wonder Sears is out of business! Because of this, the compressor would be unable to run smoothly. Why is my model not included in the Recall? LG nor Sears will act. By the time you buy/hire the appropriate equipment it may be the same as paying for a professional to do it. Seemed he had no idea what he was saying or doing. This is a $2500+ refrigerator that make it exactly 6 years. Same complaint. He mentioned these go bad all the time. I purchased a Kenmore Pro, model number 795.79993.510, on 12/4/2015. Bought brand new $3200 Kenmore Elite fridge in 2017 (on 3rd compressor) $750-$1000 for each of the 3 repairs (Using the same faulty compressor all 3 times!) This is well over $1000. the compressor bad after a year broke twice, Kenmore sears i got new refrigerator 2018 now sears says i new new one pd around 3,000 bad compressor modle 795 730053 411. We had a tech come to check it and the teach said the compressor and cooing coil were no longer working. Kenmore fridge making noisy or loud sounds is typically caused by a filthy or dirty compressor. I then called Sears. Have to wait until the 19th for another tech to come out to "diagnose"issue and of course he will have no parts so that means more part orders and waiting for the next available appointment. it We had service come in which they checked the condenser and the main board after they reset the main board , it began to cool but only for a short time mainly the freezer. Im senior on social security. Recall Details. I was in tears. WHERE THE HELL IS THE CONSUMER PROTECTION!??? compressor/sealed system has failed. I'm disgusted! Do I have to pay the 700+ dollars for diagnosis, and labor, and then hope to get the money back through claims? The first is model# 596.72003016. They told me labor was going to run me $300 but the $89.99 goes towards the labor. Sears, BEware i will be filling a lawsuit against your company once all this settles. Question is how long will it last before it fails again. The last repairman said to just remove everything and turn it off and let it sit for 24 hours while the ice melts. Called sears and they suggested I buy a Service plan to save 50% on repairs. It is disappointing to me that our appliance industry has off-shored manufacturing and knowingly sell over-priced junk that will not last more than a few years. 2.to prevent electric shock,unplug before servicing. I purchased a 3 door kenmore with filtered water through the door. On Friday 8/10/2018 I came home to an entire fridge and freezer of melted spoiled food. I have 2017 Kenmore Elite refrigerator made by LG. We had no problems with it until January 2022. Zurn Plumbing . Set up the system and said there is no pressure. Kenmore Elite product is designed and manufactured for years of dependable operation. Also, check the condenser fan beside it for dirt. Repair totals often cost $775 for a Kenmore unit, and that is enough to cover most of the cost of an effective fridge. Sears will only cover the cost of the compressor and not the labor, etc. This is a faulty design problem and I would like a better more reliable replacement. Is this covered under the recall? I am losing big from this purchase. Purchased a Kenmore model 795.7305 (3-door, stainless steel) in February 2017. Your user manual will detail any adjustments you can make safely and without voiding your warranty, but if in doubt, consult a specialist. Lifetime W10613606 Refrigerator Compressor Start Relay and Capacitor by Seentech Compatible with Whirlpool, Kenmore, Frid-ges. I have lost all of my refrigerated and frozen items. Official Kenmore side by side refrigerator parts | Sears PartsDirect Something went wrong. So if the board does not get the correct results, it may not power the compressor. He diagnosed a bad circuit board and recommended replacement of board and HVC (high-voltage capacitor). You can also use this opportunity to clean the compressor itself and the fan with the motor. My refrigerator LG compressor went out .had to replace all my flooring on my house.oil all over the place,LG wants to charge me for there leaking compressor unbelievable service I will never buy another LG refrigerator cost me $2600. But like all products, . They all want their own people for the final verdict. So you may hear it turning on and off too often. Allow the unit to stand for a few minutes without power. It is only 1 and 1/2 years old. We completely remodeled our kitchen in March 2018. So I asked them to void my credit card and another hour on the phone Just for that, so about 2 hours total time wasted. Any lawyers want to do this again? Local repair man charged $75 to say compressor was bad and call Sears. 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