When you use Wi-Fi Calling to dial 911 and you are away from your Primary Address, we will have no information about your location. Your benefits will be renewed as long as you are eligible for service under the applicable state and federal rules governing Lifeline. Recertification checks will be conducted every day and 60-day recertification windows will be initiated every business day. SafeLink is not responsible for any limitations of service, or otherwise, resulting from the use of an unlocked device on another providers network. The map below outlines the existing NV database connection in each state and territory. Upon Customer request, TracFone will block access to 900/976 information service calls. Hearing, Visual or Speech Impaired Accommodations. If you visit any third-party website or use any third party app, the website or app may access, collect, use or disclose your personal information or require the network carrier to disclose your information, including location information (when applicable), to the application provider or some other third party. Service Cards do not expire except as specifically permitted by law. You should implement appropriate safeguards to secure your phone, computer or equipment and to back up your information stored on each. These measures may impact your Data Service, and we reserve the right to deny, modify or terminate your Data Services, with or without notice, if SafeLink believes that you are using their Data Services in a manner that adversely impacts a Carriers network. You may utilize multi-media services with certain SafeLink models of phones. Availability, Interruptions and Discontinuation of Data Service:SafeLink does not guarantee the availability of Data Services in your coverage area and reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Data Services, or portions thereof, without notice Data Services are not available outside of your coverage area. Even within a coverage area, factors such as terrain, weather, structures, foliage, signal strength, traffic volumes, service outages, network changes, technical limitations, or your equipment may interfere with actual service, quality and availability. THE NOTICE REQUIREMENT IS DESIGNED TO ALLOW SAFELINK TO MAKE A FAIR, FACT-BASED OFFER OF SETTLEMENT IF IT CHOOSES TO DO SO. If the location at which you primarily use Wi-Fi changes, either temporarily or permanently, you must register the new address online ate911-reg.tracfone.comor by contacting Customer Care at 1-800-378-1684. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT. 3. You agree not to use SafeLinks ILD Service for any unlawful, abusive, or fraudulent purpose, including, for example, using the Service in a way that (a) interferes with our ability to provide the ILD Service to you or to other customers; (b) violates applicable law or this Agreement; (c) avoids your obligation to pay for the Service; or (d) is not for consumer use. Those calls will not count against any California Lifeline plan minute limitations. Any web content or application you purchase and download may only be used or viewed on the SafeLink phone used to purchase and download the content and cannot be transferred to another phone or device, including a new SafeLink phone. SafeLink Unlimited Service Plan Cards for Plans Including Data:SafeLink Unlimited Plan Cards are available online at SafeLink.com. If your data speed is reduced, the reduced speed may impact the functionality of some data applications, such as streaming audio or video or web browsing. SafeLink Phones and Service are sold exclusively for use by you, the end consumer. You may purchase airtime and service days to keep your service active. This consent includes, but is not limited to, contact by manual calling methods, prerecorded or artificial voice messages, text messages, push notifications, emails, and/or automatic telephone dialing systems. PO Box 7081 London, KY 40742 Call This option is only available if you DO NOT have to provide proof documentation. SafeLink reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Data Services, or portions thereof, without notice. Documents sent to SafeLink will not be returned. The National Verifier will first try to confirm your eligibility automatically. Service begins on the day you add the Services to your SafeLink phone. For those Lifeline plans which do not include unlimited calling, calls to toll-free numbers will be decremented as are any other calls. Your letter to us must indicate your name, SafeLink phone number and device IMEI, and state that you are opting out from receiving marketing communications from SafeLink. Per call charges are rounded up to the next whole penny. Express Written Consent to Receive Communications from SafeLink. You also agree not to enter unauthorized SafeLink Service PINs or engage in any other unauthorized or illegal use of your SafeLink Phone or Service, or assist others in such acts, or to sell and/or export SafeLink Phones outside of the United States. California-Specific Terms & Disclosures. (4) IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER THIS AGREEMENT, THE PARTY SEEKING ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE IN WRITING AT LEAST 60 DAYS IN ADVANCE OF INITIATING THE ARBITRATION. ACP service is non-transferable and is limited to one discount per household. Unlimited Free Text Messaging It will be used each year when you complete Annual Certification. For simultaneous calls, such as incoming call waiting and 3-way calling (where available) airtime minutes will be deducted for each call. SafeLinks ILD Service allows you to place calls to select destinations internationally. Actual coverage and service areas may vary from the maps and may change without notice. Any 900/976 charges inadvertently or mistakenly incurred will be subject to a free one-time billing adjustment. SafeLink is a member of the Verizon family of companies. Data Cards provide a set amount of data access identified on the face of the card, denominated in megabytes or gigabytes. 16. ), riot, strike, war, terrorism or government orders or acts; (k) unauthorized access or changes to your account or device; or (l) the use of your account or device by others to authenticate, access or make changes to a third-party account, such as a financial or cryptocurrency account, including changing passwords or transferring or withdrawing funds . Data is charged based on actual usage. There will be no service connection charges, activation fees, or deposit requirements. More Legal, Privacy Policy This limited warranty allocates the risk of failure of the Product between the Purchaser and SafeLink. You should also unplug your Phones power cord and charger to avoid electrical shock and/or fire during a lightning storm. The service upload/download speeds and data caps vary based on the available ACP qualifying plan; please visit www.SafeLink.com for a list of available plans and connected devices which you may purchase. SafeLink neither assumes nor authorizes any authorized service center or any other person or entity to assume for it any other obligation or liability beyond that which is expressly provided for in this limited warranty including the provider or seller of any extended warranty or service agreement. 12. Will notify SafeLink by calling 1-800-723-3546 within thirty (30) days if they no longer qualify for any of the public assistance programs identified in their application form, no longer meet the criteria for income eligibility, if another member of their household receives Lifeline benefits, or if they no longer qualify for Lifeline for any other reason. To determine if your destination of choice is available, please check our website at safelink.com. Please note that SafeLink does not participate in Premium SMS services or campaigns. How to apply for a SafeLink Free 5G Phone? (b) The device must be in working condition. You can submit applications and proof documents by mail to the address below. Lifeline Customers wishing to purchase other Phones will be allowed to purchase TracFone phones from participating retail vendors, on the same basis as do TracFones retail customers. Online Purchases from SafeLink.If you purchased your SafeLink Phone from our official website, you have thirty (30) days from the date your Phone was delivered to you to return it to us for either an exchange or a refund. If such customer de-enrolls and re-enrolls, they will be enrolled in the standard program, receiving 350 airtime minutes by way of voice benefit. No refunds or discounts will be given for (i) unused Service balances that expire by your Service End Date; (ii) unused Service balances on your SafeLink phone if it is lost or stolen; or (iii) Services purchased that are not compatible or supported by your SafeLink phone. Additionally, Apps such as My Data Manager can help you keep track of your Wi-Fi and cellular data usage. TracFone customer service will be available in English and Spanish. In the event of termination for any other unauthorized usage, Customer will forfeit unused airtime and service and Customer will not be entitled to receive a refund for Customers SafeLink Product or for any unused airtime and service. Modifications, Interruptions, or Discontinuation of Data Service.SafeLink does not guarantee the availability of Data Services on all of its phone models nor does it guarantee the availability of Data Services at all times. Use Customers own Phone I did call Safelink again, and apparently I was de-enrolled from the EBB. Whenever you plan a change of residence, you should call Safelink customer service before you move so that by the time you arrive at your . 6. (2) UNLESS YOU AND SAFELINK AGREE OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE COUNTY OF YOUR BILLING ADDRESS. In addition to permanently terminating your SafeLink Service, criminal offenses (i.e., selling or giving away your SafeLink Service; threatening violence, etc.) Minutes, texts, data and Service days do not have cash value and do not accumulate. While participating in the SafeLink Program, a Customer shall not be permitted to sell, rent, give away, or in any way allow another person to use their SafeLink phone (Phone) or SafeLink Service. Your SafeLink Phone is covered by a one (1) year limited warranty, set forth below, administered by SafeLink. Then re-submit your enrollment application through Xfinity. Any hearing, visual or speech impaired persons interested in requesting a service accommodation from SafeLink should call us at 1-877-799-9989 and specify the need(s) to an agent. 4. The minutes you purchased will be carried over together with your next three allotments of free monthly minutes. WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR END YOUR SERVICE AND DE-ENROLL YOU FROM THE SAFELINK PROGRAM FOR VIOLATING THIS PROVISION OR FOR ANY OTHER GOOD CAUSE, including, but not limited to, if you: (a) violate any of the terms and conditions of service; (b) lie to us or attempt to defraud us; (c) allow anyone to tamper with your SafeLink Phone; (d) threaten or commit violence against any of our employees or customer service representatives; (e) use vulgar and/or inappropriate language when interacting with our representatives; (f ) steal from us; (g) harass our representatives; (h) interfere with our operations; (i) engage in abusive messaging, emailing or calling; (j) modify your device from its manufacturers specification; or (k) use it in a way that adversely affects our network or the service available to our other customers. Will notify SafeLink of any change of address within thirty (30) days by calling 1-800-723-3546. Data Usage ends when your data connection terminates. No credit or refund is given for dropped calls. Visit these states launchpage for information. Calls are billed in one-minute increments. Submit your proof documentation using any of the options below: Online Log in or create a new account and upload copies of your proof documentation. SafeLink does not allow returns or provide refunds for any SIM Kits or Airtime Cards purchased. Therefore, it may be safe to assume that SafeLink's offer is similar. The Phone has been subjected to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of SafeLink, including damage caused by shipping. In order to qualify for enrollment in the SafeLink Program, a person must meet certain eligibility requirements where the SafeLink Program is offered. You understand that your use of such third party apps is subject to the third partys terms and conditions and policies, including its privacy policy. SafeLink Keep Your Own Smartphone plan requires a compatible or . The failure of either party to enforce any of the terms set forth herein shall not be construed to be a waiver of any such terms nor in any way affect the validity and enforceability of these Terms. The program will terminate when appropriated funds are depleted. You may obtain warranty service directly from SafeLink. Colorado, Mississippi, New Mexico and Utah will be the first states to use the National Verifier. Contact one of our agents at 1-800- SafeLink (723-3546) and make sure the address we have is correct, all packets will be mailed to the address in file. nioh 2 obsidian samurai cheese;. Non-Rated Content.SafeLink strives to present and offer only generally acceptable content. For example, 911 service via Wi-Fi Calling may be limited or not available due to various circumstances, including, relocation of equipment, loss or disruption of power, internet or wireless service, internet congestion or a connection failure, delays in availability of registered location information, and/or other technical problems. SafeLink $10 Global International Calling Card.SafeLink offers a $10 Global Calling Card that must be used with another SafeLink Service Plan in order for it to work. You will receive 350 free nationwide airtime minutes and 4.5GB of data each month, as well as unlimited text messaging. Smartphones: Smartphones have separate buckets of units for voice calls and data usage. London, KY 40742. Once your Service is active with an Unlimited Service Plan or Card, all subsequent Unlimited Service Plans or Cards you redeem will be placed in your SafeLink Reserve and will be automatically applied to your phone on your Service End Date. Depending on your phones features, functions, and capabilities, you may use data services ("Data Services") to access the internet and mobile apps to browse, purchase and download online content from websites and apps affiliated with SafeLink or from other third-party websites and apps. To watch short video modules on the NV, visit the Videos page. Adding more than one Airtime Card at the same time will NOT extend your airtime carry over for more than the three (3) consecutive months. For all Apple devices activated with SafeLink prior to November 23, 2021, the device will be automatically unlocked after twelve (12) months of active SafeLink Service. SafeLink ILD Service excludes calls to certain high-cost wireless, landline, non-geographic and premium numbers. You can disable Wi-Fi Calling by toggling it off in your device settings menu. For assistance or more information, please contact SafeLink Customer Care at 1-800-SafeLink (1-800-723-3546). SafeLink will return ineligible devices to you at the same address shown on the shipping label. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. SafeLink Customers will have the ability to place and receive voice-grade calls of all distances. The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household. 30-Day Waiting Period for an Enrollment Request for the California Lifeline Discounts for Phone Service: When a consumer submits an enrollment request to receive the California Lifeline discounts for cell phone service the consumer has to wait up to thirty (30) days to submit another enrollment request. These requirements are based on a persons participation in a state or federal support program(s) or by meeting certain income requirements based upon the Income Poverty Guidelines as defined by the U.S. Government. The launch title of a group is the month and year that grouping received access to the NV. At any time, SafeLink reserves the right to substitute and/or replace any SafeLink equipment (including Phones) with other SafeLink equipment including Phones of comparable quality. Service providers in all 56 states and territories (with the exception of the National Lifeline Accountability Database (NLAD) opt-out states) must use the NV when helping consumers apply to Lifeline. Click here to complete your application with the National Verifier. However, the SafeLink phone number you provide when purchasing a $10 Global Calling Card will be the only number that is permitted to dial internationally. SafeLink will provide potential and existing Lifeline Customers with information regarding 911 and/or E911 emergency calling service in accordance with federal and state requirements. You may need to submit documents proving your eligibility for approval. 11. 6. No waiver of a breach of any term shall be deemed a waiver of any other or subsequent breach of a term. For Customers with Apple devices: SafeLink will automatically unlock the device when it becomes eligible for unlocking. Data transmitted over Wi-Fi does not count against your data usage. You may be required to provide copies of documents proving your eligibility to participate in Lifeline. I am now going to try and start calling the National Verifier.The National Verifier is a system designed to get potential . You must pay for the cost to ship the phone back to us and include a copy of your receipt. Any opt out received after the opt out deadline (or, in the case of those mailed, postmarked after the opt-out deadline) will be invalid. Premium SMS campaigns include activities such as casting a vote, expressing your opinion, playing a game, subscribing to a service, or interactive television programs. Examples of unauthorized uses include, without limitation, the automated text or picture messaging to another mobile device or e-mail address; or messaging for commercial purposes. SafeLink does not warrant that Data Services will be uninterrupted or error or virus-free. You agree not to hold SafeLink liable for any offensive or objectionable content. These additional terms and conditions apply to customers who purchase and/or use a SafeLink $10 Global Calling Card. Store Purchases.If you purchase a SafeLink Phone from a retailer or wireless dealer (and not from SafeLink directly either by phone or online), your Phone purchase is subject to that retailer's return policy. IF YOU HAVE PROVIDED THIS INFORMATION AND WE ARE UNABLE TO RESOLVE OUR DISPUTE WITHIN 60 DAYS, EITHER PARTY MAY THEN PROCEED TO FILE A CLAIM FOR ARBITRATION. SafeLink users will not receive any additional benefit by purchasing a Double Minute card. These destinations are subject to change at any time, without prior notice. Our wireless content is not rated and you are solely responsible for the use of such material, which may be offensive or objectionable to you or to others. To prove your household income meets the federal poverty guidelines, you will need to upload one of the following documents in the National Verifier: The prior year's state, federal, or tribal tax return. SafeLink Service can only be activated where SafeLink Service is offered and supported by SafeLink, and is provided at SafeLinks discretion. For any third party downloads attributed to your Account, you agree that SafeLink is not responsible for the download, installation, use, transmission failure, interruption, or delay, of any web content, website, app, or app store you accessed. (7) AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT CAN'T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF. For examples of accepted documentation, visit the Resolve Application Errors page.. 18. This is the entire warranty between SafeLink and the Purchaser, and supersedes all prior and contemporaneous agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition not contained herein shall modify these terms. 10. For your protection, the information on this website is encrypted using the Secure Socket Layer (SSL) technology. Your approval letter has been sent. The limited warranty extends only to the original purchaser ("Purchaser") of the Product and is not assignable or transferable to any subsequent end-user. THESE TERMS AND CONDITIONS OF SERVICE CONTAIN IMPORTANT INFORMATION ABOUT CUSTOMERS LEGAL RIGHTS AND REQUIRE THAT CERTAIN DISPUTES BE RESOLVED THROUGH ARBITRATION INSTEAD OF A COURT TRIAL. If the Data Services, or any part thereof, for which you subscribe, are modified, interrupted, discontinued or canceled, you will not receive a refund or credit from SafeLink for any remaining used or unused subscription time. Program and Income Verification You may exercise this right to opt out by writing to us at SafeLink, Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. Unless you are using Wi-Fi, any data you access by using your SafeLink phone will count against your data balance ("Data Usage"). You will be charged for calls based upon the rates that are effective as of the date and time you place the call. You will not be able to transfer your ILD Service to another phone number. Events beyond our control may affect the availability and/or quality of service. We reserve the right to, without notice, limit, suspend or end your service for any other operational or governmental reason. 6GB Data, "Bring Your Own Phone" Program Unlimited Talk, Text and 6 GB Data Plan, Unlimited Nationwide Anytime Minutes If you run out of your free monthly allotment of airtime, you may purchase and add additional airtime card (Airtime Card) to your Phone. Web content, app purchases, and app store purchases are non-refundable and non-transferable. Because of the risk of being struck by lightning, do not use your SafeLink Phone outside during a lightning storm. We would like to show you a description here but the site won't allow us. SafeLink Customers will not be required to enter into contracts. THIS PROCESS MAY CONTINUE UNTIL THE PARTIES ARE ABLE TO RESOLVE ALL OF THE CLAIMS, EITHER THROUGH SETTLEMENT OR ARBITRATION. The program will terminate when appropriated funds are depleted. Customer may also contact his/her states Public Service Commission/Public Utility Commission. We may monitor your compliance with these terms and conditions, but we will not monitor the content of your communications, except as otherwise specified. TracFone will not assess restocking fees for any devices returned within three (3) days of service activation. The NV has automated database connections to verify consumer eligibility for Lifeline. Free SIM Card Airtime Rates, Usage and Included Monthly Minutes. Provided, however, that providing connectivity to other devices is permitted through mobile hotspot/tethering that is limited to the amount of data allocated with your Plan; (viii) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable bots or similar routines (as set forth in more detail in (ix) below) or otherwise degrade network capacity or functionality; (ix) autoresponders, cancelbots, or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or email use by others; (x) any activity that adversely affects the ability of other users or systems to use either SafeLinks services or the Internetbased resources of others, including the generation or dissemination of viruses, malware, or denial of service attacks; (xi) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, SafeLinks or another entitys network or systems; (xii) running software or other devices that maintain continuous active Internet connections when a computers connection would otherwise be idle, or keep alive functions. 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